Hospitality is Our Heritage
At LA CRITIQUE, we don't just work in the hospitality industry; we live and breathe it.
Our founder and owner, Britt Whalen, has dedicated her life to the world of Hospitality. She's not just a business professional; she's a passionate industry expert holding a Dual-Bachelor’s from UNLV's prestigious College of Hospitality and a Master’s degree in Human Resource Management. Britt is not only a subject matter expert of customer experience, but also in managing the teams that drive successful hospitality operations.
With a career rooted in luxury hospitality, sales, operations, consulting, and leadership development, Britt created LA CRITIQUE not just as a brand, but as a movement. One rooted in bold truth, earned credibility, and a relentless drive to raise standards.
LA CRITIQUE was built to bridge the gap between perception and performance. Between what customers experience and what business owners believe to be true. Between mediocre service and unforgettable moments.
Our services span across three pillars:
1. Professional CX Ratings & Business Audits
We offer the only earned, unbiased rating system in Las Vegas for local businesses; evaluated through anonymous, professional customer experience audits. No votes. No popularity contests. Just credible recognition for businesses who meet exceptional CX service standards.
2. Concierge Services for Locals & Visitors
Our concierge membership and experience-based offerings help Las Vegas residents and travelers access elevated, stress-free planning—from dining and entertainment to curated weekends and VIP arrangements. It’s luxury, made personal.
3. Community & Conversation
Through digital content, bold commentary, and The VegasStrong Revival podcast, we champion locals, challenge the status quo, and push the city to be better.
At LA CRITIQUE, credibility isn’t a tagline. It’s our DNA.
This isn’t about chasing trends or sugarcoating the truth.
This is about reviving legendary hospitality and making sure we never lose it again.
OUR MISSION
To revive service excellence in Las Vegas by challenging the status quo, inspiring better business, and honoring the resilience of our local community.
We believe unforgettable experiences aren’t reserved for luxury resorts, they should exist in every corner of our city. At LA CRITIQUE, our mission is to raise the bar on hospitality and service, from the Strip to the suburbs, by spotlighting the businesses that deliver it, and coaching the ones that don’t.
We champion kindness, real human connection, and bold truth, even when it’s uncomfortable because that’s what growth requires.
Through ratings, concierge services, and community storytelling, we help locals feel like VIPs in their own city and empower businesses to become worthy of that loyalty.
This isn’t about nostalgia.
It’s about restoring what made Vegas magical and making sure we never lose it again.
OUR VISION
To lead a movement where Las Vegas locals and tourists don’t gamble on where to dine, shop, or book a service - no matter the zip code.
We see a future where local businesses raise their standards, not because of pressure, but because they want to be better; for their team, their guests, and their community. A future where customers walk in with high expectations and walk out saying, “That was worth it.”
A Vegas where residents seek out LA CRITIQUE-rated businesses, not just for quality, but because they know those places earned their credibility, because LA CRITIQUE is the trusted authority for Customer Experience (CX) excellence.
We envision a Vegas where our Concierge empowers locals to experience their city like never before, with personalized, stress-free planning that transforms everyday outings into quality experiences.
We see our Podcast as the city’s boldest voice; exposing the problems, celebrating the wins, and driving the conversations that push Vegas forward.
Returning Vegas to the era of hospitality where excellence is expected, credibility is earned, and the bar doesn't stop rising.
One critique, one conversation, one unforgettable experience at a time.