01.
About this Service:
@britt.critiques.vegas, joined by select local micro-influencers, live stream your full guest journey with unfiltered, real-time commentary.
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Unlike an On-site Critique, a LIVE Stream Critique is designed for brand exposure and consumer engagement, as much as CX analysis. The tone may vary from glowing praise to constructive feedback, but always professional, entertaining, and rooted in genuine CX and hospitality expertise.
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FOR CONFIDENT BRANDS:
​This Critique will promote your strong CX efforts and becomes a powerful endorsement.
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NOT CERTAIN ABOUT YOUR CX?
This Critique helps transform your CX while sparking a "comeback story" opportunity.
Recommended for brands with an established, existing social media following of their own.​​
02.
What we Critique:
We observe, analyze, and discuss every part of the guest journey, including:
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+ Entryway & Curb Appeal
+ Greeting & First Impressions
+ Staff Presentation & Engagement
+ Cleanliness, Ambiance, and Sensory Cues
+ Hospitality Behaviors & Consistency
+ Wait times & Workflow
+ Menu or Service Presentation
+ Service Recovery, if applicable
+ Quality of Product or Service Purchased
+ Environmental & Community consciousness
+ Emotional Impact across touch points
+ Rebooking or Loyalty Opportunities
+ Standout Moments & Wow Factors​
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Not every guest experience is the same. Therefore, Critiques can widely vary in length and overall commentary.
03.
What You Get:
Your LIVE Critique includes:
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+ LIVE Streaming on up to 2 agreed-upon platforms (TikTok, IG, FB, YouTube, etc).
+ Expert CX commentary from La Critique on each touch point
+ Audience Engagement, responding to comments & questions in real time
+ Replay link or direct download for internal use and direct marketing
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CONTENT OWNERSHIP & USAGE:
By default, La Critique owns all content captured during the live stream, including raw footage, audio, and any derivative works (highlight reels, clips, etc.).
The hiring company receives a non-exclusive, royalty-free license to use the live stream replay for internal training, marketing, and
PR purposes.
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Optional Add-ons include highlight reels, influencer collabs, a written critique report, and more. See below for details.
HOW IT WORKS
1
Schedule a Complimentary Consultation.
We'll discuss your goals, audience, and preferring platforms.
2
Approve your Quote.
Pricing is based on service length, complexity, & any add-ons you choose.
3
We go Live.
We arrive as a regular guest (or with an influencer partner) and stream the entire guest journey, start to finish.
4
Receive your Live Replay.
Delivered within 24 hours. Add-on content may take up to 10 business days.
ADD-ON SERVICES
1
Highlight Reel Creation and/or Posting:
One (1) polished, edited compilation of Live Stream key moments. Includes captions, music, overlays, and SEO data. Posting to social platforms of choice, may also be added.
2
"Second Chance" Feature:
Build trust and credibility through radical transparency! Publicly showcase your genuine commitment to improve the quality of your Customer Experience with a second Live Stream Critique (after implementing recommendations from the first one, of course).
3
Influencer Collaborations:
Partner with vetted, relevant local social media influencers for amplified reach and buzz.
4
On-Site CX Critique Report:
Receive a detailed, post-visit written evaluation with the extensive and bold critical feedback we're known for! This goes way beyond what can be captured or commented in the moment during a Live Stream. Perfect for internal training and long-term CX strategy.
5
Exclusive Marketing Rights:
La Critique retains limited, non-commercial rights, but you receive exclusive use of the footage for your own marketing, ads, PR, and internal training. La Critique will never sell or license the footage to a direct competitor in your market.
2025 Review Trends indicate Consumers are Increasingly looking for Facts & Objectivity in their Local Business Search.
PRICING TRANSPARENCY
Pricing is based on many factors including, but not limited to, industry, location, complexity, add-on services, and product/service cost. Businesses are responsible for fixed and variable costs associated with each Critique. Critique labor starts at $75 per hour, with a one hour minimum. Live Streaming is capped at 2 hours. Variable costs include on-site product or service purchases, and a capped 20% gratuity, if applicable.
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Starting at $75
NOTICE
The LIVE Stream Social Media Critique is a brand-new La Critique CX service. We're building this program to raise the bar for how Las Vegas experiences are reviewed on social media. Full transparency, no pay-to-say fluff, and zero hidden agendas. Your booking not only gets you an honest live Critique, it helps grow a community movement for credible, useful reviews in our city.