CX Ratings Initial Consultation

Description & Inclusions

This 45-minute video call is for bold businesses interested in applying to our CX Ratings Founding Class. We’ll explore your goals, discuss where your customer experience stands today, and see if your brand is a fit for our CX Rating process. We’ll cover: + Your business goals, current standards, and recent challenges + Confirm eligibility & assign your Business Rating Category + Our Process, timelines, and estimated costs + What's expected from you and what you get in return + How the Digital CX Critique works and why it's included Zero pressure. Just a focused conversation with a CX expert who’s been on both sides of the guest experience for over 20 years. *Out of respect for our time and yours, we kindly ask that you reschedule at least 24 hours in advance, if your plans change.