Digital CX Critique
Your online presence is your customer's first impression of you. Let's make sure it's a good one!
Description
If you're looking for a basic $200 checklist audit, this ain't it! At La Critique, we don’t do “average.” We deliver ruthless, third-party Critiques of your website, social proof, and digital flow; all through the eyes of a real customer, powered by a CX Expert’s brain. We dissect everything your online presence says about you, including: + First impressions + Navigation flow + Speed and Accuracy + Visual hierarchy & Mobile optimization + Social presence & online reputation + Booking/Purchase Flow (no purchase actually made, unless requested - see below) + Emotional impact across every customer touch point Then we deliver you a blunt, beautiful report that calls out exactly what’s weak (and why) and high-fives what’s working well! However, the real value of a Critique isn't in pointing out the obvious. The part you really want to know is how to make your presence exceptional! That's why your Critique report also includes clear, high-standard recommendations to elevate UX and stand out in your industry. We spend a full day dissecting your online experience, analyzing where you're earning consumer trust... and precisely where you’re losing it. By the end, you’ll have a custom plan to take your digital CX from “meh” to “memorable.” If you're ready to raise the digital impression bar, this is where it starts! ADD-ON SERVICES: Once this Pandora's box is open, other things tend to come up. No worries... Whatever it is, we've got your back! + Test Purchase: We’ll go through your full checkout flow and delivery experience (including packaging/branding and first impressions) + Follow-up Critique: After you've made changes, we'll revisit and re-score your UX/CX. Add-ons available by request. We’ll discuss during the initial call and invoice separately.
Rescheduling & Cancellations
By booking this service, you ("CLIENT") agree to the following terms & conditions: 1. PAYMENT & SCHEDULING Full payment of $879.00 is required at booking. The selected date/time reserves a 45-minute Discovery Call, which must be attended by a person authorized to make decisions on behalf of the company. 2. CANCELLATIONS & REFUNDS Due to the high-level strategy & time investment required for this service, sales are final, UNLESS deemed a poor fit during the Discovery Call. Once the call ends, refunds will no longer be considered. No-shows / late cancellations void refund eligibility at La Critique’s discretion. CLIENT agrees not to initiate a chargeback or payment dispute without first contacting La Critique, LLC to resolve the matter in good faith. 3. TURNAROUND TIME The completed Critique Report will be delivered within 7–10 business days after the Discovery Call, contingent upon CLIENT providing requested materials promptly. 4. INTELLECTUAL PROPERTY & CONFIDENTIALITY All deliverables remain the intellectual property of La Critique, LLC. CLIENT is granted a non-transferable, non-exclusive license to use the report for internal purposes only. Reproduction, unauthorized sharing, copying, or external distribution is strictly prohibited & may result in legal action. CLIENT agrees to maintain confidentiality regarding proprietary methods, language, and insights shared during and after this engagement. 5. AUTHORIZATION & MISREPRESENTATION By booking this service, CLIENT confirms that they are an authorized representative of the business being critiqued & have the authority to request third-party evaluation services on its behalf. This service may not be booked for the purpose of assessing, duplicating, or evaluating La Critique’s methods, brand, or proprietary approach. Any misuse or mis-representation will result in immediate cancellation without refund. Misuse, misrepresentation, or breach of confidentiality may result in legal action under Nevada law. 6. ADD-ONS & SCOPE Optional services such as test purchases or follow-up critiques are not included in the base price and will be discussed during the Discovery Call and invoiced separately. 7. LEGAL NOTICE This service is governed under the laws of the State of Nevada. By proceeding, you acknowledge you are entering into a professional services agreement with La Critique, LLC. Disputes shall be resolved in Clark County, NV.
Our Contact
702-723-2343
info@lacritiquelv.com